Shipping policy
Shipping Policy
Shipping Policy
Thank you for shopping with Aero Gear Flex. We are committed to delivering your automotive accessories safely and efficiently.
Shipping Destinations & Estimated Delivery Times
United States & Canada
Estimated Delivery: 7–15 Business Days
United Kingdom
Estimated Delivery: 5–10 Business Days
Europe
Estimated Delivery: 7–12 Business Days
Australia & New Zealand
Estimated Delivery: 8–16 Business Days
Rest of the World
Estimated Delivery: 10–20 Business Days
Please note that delivery times are estimates and may vary depending on customs clearance, carrier delays, weather conditions, holidays, or other circumstances beyond our control.
Order Processing
Orders are typically processed within 1–3 business days (Monday–Friday) after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Shipping Costs
We offer Free Standard Shipping on all orders unless otherwise stated during checkout.
For certain remote locations or express delivery options, additional shipping charges may apply.
Order Tracking
Once your order has been dispatched, you will receive an email containing:
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Your tracking number
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A tracking link
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Shipping confirmation
Please allow up to 48 hours for tracking information to become active.
Address Changes
If you need to change your shipping address, please contact us within 24 hours of placing your order.
Once an order has entered processing or has been shipped, we are unable to modify the shipping address.
Contact us at:
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
If your order has already been dispatched, it cannot be cancelled and must instead follow our Return & Refund Policy after delivery.
Damaged or Incorrect Deliveries
Please inspect your package upon delivery.
If your order arrives:
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Damaged;
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Defective;
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Incorrect;
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Missing items;
please contact us within 7 days of delivery.
Include:
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Your order number
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Photos of the item
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Photos of the packaging
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A brief description of the issue
We will resolve the issue as quickly as possible by offering a replacement, exchange, or refund where appropriate.
Customs Duties & Import Taxes
International orders may be subject to customs duties, VAT, import taxes, or other local fees imposed by your country's customs authority.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.
Lost Packages
If your tracking information shows your package as delivered but you have not received it, please contact us immediately.
We will work directly with the shipping carrier to investigate the shipment and assist in resolving the issue.
Delivery Delays
While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:
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Customs inspections
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Weather conditions
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High shipping volumes
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Carrier operational delays
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Public holidays
We appreciate your patience should any unexpected delays arise.
Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact us:
Aero Gear Flex
Website: www.aerogearflex.com
Email: sales@aerogearflex.com
Refund Policy
30-Day Return Policy
We offer a 30-day return period from the date your order is delivered.
To qualify for a return, your item must:
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Be unused and in its original condition.
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Be returned with its original packaging and accessories.
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Include proof of purchase or your order number.
Returns sent without prior authorization may not be accepted.
Non-Returnable Items
The following items cannot be returned:
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Used or installed automotive accessories.
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Customized or personalized products.
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Clearance or final sale items.
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Gift cards.
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Products marked as non-returnable.
How to Request a Return
To request a return, email:
Please include:
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Your order number
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The item(s) you wish to return
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The reason for the return
If approved, we will provide return instructions.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:
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Order number
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Description of the issue
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Photos of the product and packaging
Once verified, we will arrange a replacement, exchange, or full refund.
Exchanges
We only offer exchanges for:
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Defective products
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Damaged items
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Incorrect products received
Return Shipping Costs
If the return is due to our mistake, we will cover the return shipping costs.
If you are returning an item for any other reason (including ordering the wrong product or changing your mind), you are responsible for the return shipping costs.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Refunds
After receiving and inspecting your returned item, we will notify you of the outcome.
If approved:
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Your refund will be issued to your original payment method.
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Please allow 5–10 business days for your bank or payment provider to process the refund.
Refunds may be reduced or declined if returned items are used, damaged, incomplete, or not in their original condition.
Restocking Fee
We do not charge any restocking fees.
Contact Us
For any shipping or refund-related questions, please contact:
Aero Gear Flex
Website: www.aerogearflex.com
Email: sales@aerogearflex.com