Refund policy

Refund Policy

Refund Policy

Thank you for shopping with Aero Gear Flex. We strive to provide high-quality automotive accessories and excellent customer service. If you are not completely satisfied with your purchase, please review our Refund Policy below.

1. 30-Day Return Policy

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging with all included accessories.

  • Include proof of purchase or your order number.

Items returned without prior authorization may not be accepted.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Used or installed automotive accessories.

  • Customized or personalized products.

  • Clearance or final sale items.

  • Gift cards.

  • Products specifically marked as non-returnable.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

3. How to Request a Return

To request a return, please contact us at:

Email: sales@aerogearflex.com

Please include:

  • Your order number.

  • The item(s) you wish to return.

  • The reason for the return.

If your return is approved, we will provide detailed return instructions.

Please do not send products back without receiving return authorization.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive an item that is:

  • Damaged during shipping;

  • Defective;

  • Incorrect;

  • Missing parts;

please contact us within 7 days of delivery at:

sales@aerogearflex.com

Include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the item, packaging, and shipping label.

Once reviewed, we will arrange a replacement, exchange, or full refund where appropriate.

5. Exchanges

We offer exchanges only if the product is:

  • Damaged;

  • Defective;

  • Incorrectly shipped.

If you need a replacement, please contact us before returning the item.

6. Return Shipping Costs

If the return is due to our error (incorrect, defective, or damaged item), Aero Gear Flex will cover the return shipping costs.

If you are returning an item for any other reason, including a change of mind or ordering the wrong product, you are responsible for the return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.

7. Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be issued to the original payment method.

  • Please allow 5–10 business days for your bank or payment provider to process the refund.

If the returned item is used, damaged, missing parts, or not in its original condition, we may reduce the refund amount or decline the refund.

8. Restocking Fee

We do not charge any restocking fees for approved returns.

9. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

If your order has already been dispatched, it cannot be cancelled and must instead follow our standard return process after delivery.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Aero Gear Flex

Website: www.aerogearflex.com

Email: sales@aerogearflex.com